CORONAVIRUS (COVID-19) FREQUENTLY ASKED QUESTIONS
We are constantly monitoring and reacting to the Coronavirus situation as it evolves. However, following the latest announcement on the 11 May we remain temporarily closed in order to contribute to the National effort of trying to reduce the impact of the Coronavirus.
We have created this special FAQ section to help with some of the questions you may have.
You can also email us at firstname.lastname@example.org if you have a specific question not covered here and we will get back to you as soon as we can.
Can I still place orders for gift vouchers?
Absolutely. Our team continues to work in line with UK Government recommendations to print and send vouchers by post directly to you or the person you’re buying for. Equally, you can place an order for an e-voucher, which will then be sent automatically to your email inbox.
If I make a purchase, how do I know I will be able to take my experience before my voucher expires?
Our vouchers have always been valid for 18 months giving you plenty of time to take the experience.
Is it safe to receive packages in the post?
We are working under clear guidance to help prevent the spread of infection and our team maintains a high level of hygiene to maintain the very best care in handling orders. Public Health England has advised that people receiving parcels are not at risk of contracting the coronavirus.
We will continue to closely monitor all Government and Public Health England advice on this matter and will immediately update our procedures in light of any changes.
Will my package still be delivered in time?
Gift packages are despatched by Royal Mail. Due to circumstances beyond our control, there may be some instances of longer delivery times, so please try to order in plenty of time if you need your voucher for a specific date.
How is the Drive-Tech Team now operating?
Our team continues to operate in accordance with Government guidelines, although we may be a bit slower than normal in getting back to you.
What if I have a voucher expiring soon and I’ve not booked my experience yet?
While Government restrictions relating to the COVID-19 virus apply, vouchers expiring within our closed period will be extended for a further 6 months from the expiry date free of charge.
Can I still book a date for my experience?
In accordance with Government advice, we have temporarily paused taking new bookings for the time being until such time that we are able to confirm a date for when we can reopen.
What if I have already booked my experience?
If you have already booked onto a date within our closed period you will be automatically offered an alternative date.
What if I have already paid a deposit or have paid for an experience which has had to be postponed?
Any monies paid will be held and will be transferable to an alternative date or for you to use for one of our other activities when we are able to reopen.
Thank you for your patience and understanding in these unprecedented times and we look forward to seeing you very soon.
Stay safe – This Too will Pass
The Drive-Tech Team